Booking & Cancellation Information

Booking and payment

• A 50% deposit secures the confirmed yacht and date.
• The balance is required before departure.
• Bank transfer, Visa and Mastercard are accepted.
• Card payments carry a 2.5% processing fee.
• Your quote and booking confirmation contain the final route, inclusions and payment details.

Cancellation summary

• Cancellations seven or more days before departure are subject to a 50% cancellation charge.
• Cancellations within 24 hours of departure are subject to a 100% cancellation charge.
• Ask the team to confirm the applicable charge for any other cancellation window before paying the deposit.
• Optional services arranged through third parties may have separate cancellation conditions.

Weather and marine conditions

• The Port Authority and captain determine whether conditions allow the charter to proceed.
• If the Port Authority prevents departure because of weather, rescheduling is offered.
• Light rain alone does not automatically cancel a charter.
• Conditions are assessed close to departure and routes may be adjusted for safety.

Before departure

• Provide the correct guest count, including children, before the charter.
• Tell the team about mobility, swimming or dietary requirements in advance.
• Arrive at the confirmed meeting point and time at Serangan Harbour.
• Follow the captain and crew’s safety instructions throughout the charter.

Need clarification before paying your deposit?